THE IMPACT OF DEMOGRAPHICCHARACTRISTICS ON ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A STUDY OF REFINERY INDUSTRY EMPLOYEES

. Dr. Hemlata Sharma, Tripti Sharma

Abstract


Organizations and managers apply various methods and strategies to recruit most skillful human forces. One of the worthwhile properties of human forces highly regarded is Organizational Citizenship Behaviour. OCB is a behaviour which is based on the personal discretion apart from the employee’s job requirements, yet increasing organizational effectiveness in order to satisfy the interests of the beneficiaries Organizational commitment is viewed as the employees’ loyalty to their employer. The aim of the present paper is to empirically examine the influence of demographic characteristics (gender, age, highest completed education and income level) of Refinery Industry on organizational commitment and organizational citizenship behavior towards Refinery Services. Data collected from 390 Refinary Industry Employees.


Keywords


Organizational citizenship behavior, organizational commitment, Refinary Industry

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References


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